This Privacy Policy explains how HgkooPets collects, uses and shares personal information when you visit our website, contact us or place an order after checkout becomes available.

Information we collect

Depending on how you use the site, we may collect contact details, billing and shipping information, order information, messages sent to support, and technical information such as device, browser, IP address and cookie data.

How we use information

• Provide and improve the website and customer service
• Process and fulfil orders
• Send transactional messages and delivery updates
• Prevent fraud, abuse and security incidents
• Measure website performance and advertising effectiveness where consent or applicable law permits
• Comply with legal obligations

Service providers

We may share information with providers that help operate the store, such as website hosting, checkout, payment processing, shipping, email and analytics services. They may use information only for the services they provide to us or as otherwise permitted by law.

Cookies

The site may use necessary cookies for security and store functions, plus optional analytics or advertising cookies. Where required, optional cookies are used only after consent.

Data retention and security

We retain personal information only for as long as reasonably necessary for the purposes described above, including order records, fraud prevention and legal compliance. No online system can guarantee absolute security.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete or restrict certain uses of your personal information. Identity verification may be required before a request is completed.

Children

This store is not intended for children to make purchases, and we do not knowingly collect personal information from children.

Changes and contact

We may update this policy when the store, service providers or legal requirements change. The HgkooPets privacy-contact email will be added before checkout opens.