Order processing

Processing times, available destinations and delivery estimates will be displayed before payment when checkout opens. Orders are not shipped on carrier or destination public holidays.

Delivery estimates

Delivery dates are estimates, not guarantees. Customs, weather, carrier congestion, remote destinations and incorrect address details can cause delays outside our control.

Tracking

When tracking is available, a tracking link is sent after the carrier accepts the shipment. Tracking can take time to show its first scan.

Address changes

Contact support as soon as possible if an address is incorrect. An address cannot always be changed after fulfilment begins, and we cannot guarantee rerouting after dispatch.

International orders

International customers may be responsible for import duties, taxes or customs fees charged by their destination unless checkout explicitly states otherwise.

Lost, delayed or damaged parcels

If tracking stops updating, a parcel is marked delivered but cannot be located, or packaging arrives damaged, contact support with your order number and relevant photos. We may need to complete a carrier investigation before issuing a replacement or refund.